Refund & Exchange Policy

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. This includes but is not limited to Defibrillators and other medical equipment

Defibrillators and medical equipment purchased from Medical Solution can be returned where the product is faulty, or damaged during delivery. Please contact us by emailing with the below details:

  1. Order number, contact name and phone number.
  2. Photo of damaged product from delivery
  3. Photo and description of the item fault

We will contact you to discuss the issue as soon as possible.

Goods purchased will be subject to full manufacturer warranties and guarantees where, and as applicable.

Should you have any questions about returning products or claiming warranties and guarantees, contact Medical Solution by clicking here.

Additional non-returnable items:

  • Downloadable software products
  • Some health and personal care items

There are certain situations where only partial refunds are granted:

  • Non-stock items that have been ordered for you
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A restocking fee may apply

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Medical Solution, 10/337 Settlement Rd Thomastown 3074, Victoria

Shipping Returns

To return your product, you should mail your product to: Medical Solution, 10/337 Settlement Rd Thomastown 3074, Victoria

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

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